FTMO Rules - Terms and Conditions (Readable Version)

Why This Post Exists

When you sign up for FTMO Challenge, their terms are buried in a tiny PDF corner that's nearly impossible to scroll, can't be downloaded, and is painful to read.

I converted it to Markdown for:

• Searchable content (Ctrl+F to find specific terms)
• Clickable Table of Contents for quick navigation
• Mobile-friendly reading
• Quick reference when you need to check specific rules

DISCLAIMER - READ CAREFULLY

Copyright: FTMO Evaluation Global s.r.o. Original Source: ftmo.com Last Updated: 1 December 2025

This is a copy of FTMO General Terms and Conditions converted from PDF to Markdown for easier reading and reference.

Important Notes:

• Content is NOT modified, only reformatted
• Always check the original at ftmo.com for the latest version
• This blog is NOT responsible for any changes or updates
• This is the 1 December 2025 version and may be outdated

Key Points You MUST Read

Before diving into 1300+ lines of legalese, here are the critical sections:

Section 7: Rules of Simulated Trading (MOST IMPORTANT)

• Forbidden Trading Practices: Check the full list carefully
• No third-party trading on your account
• No hedging between accounts
• Violations → Loss of fees, immediate termination

Section 5.12-5.13: FTMO Challenge Requirements

• Must achieve Trading Objectives (10% profit for $10k account)
• Must NOT violate any rules
• Max aggregate capital: $400,000 (across all accounts)
• Must activate within 30 days or account suspended

Section 12: Right to Withdraw (14 Days)

• Consumers have 14-day withdrawal right
• BUT: You LOSE this right when opening your first trade
• → Be careful before activating your Challenge

Section 3.12: No Refunds

• Once paid, NO refunds under any circumstances
• Unless expressly stated otherwise
• Failed Challenge = Lost money

Section 7.6: Consequences of Violations

• Trades can be cancelled
• Accounts terminated immediately
• No compensation
• Possible permanent ban

Last Updated: 1 December 2025

Company Information

FTMO Evaluation Global s.r.o.

• Registered Office: Purkyňova 2121/3, Nové Město, 110 00 Prague 1, Czech Republic
• Identification No.: 092 13 651
• Website: ftmo.com

Introduction

Our mission is to provide you with the education and tools necessary to develop skills required to be a successful trader. We have developed our 'Evaluation Process' and the rest of our services with this goal in mind.

These FTMO General Terms and Conditions (the "Terms") govern the provision of our 'Evaluation Process' in which you gain access to the 'FTMO Challenge' and 'Verification' as well as analytical instruments, educational materials and other services.

Important Notes:

• The FTMO Challenge and Verification accounts are accounts for simulated trading
• The activity you engage in when you submit simulated trades is NOT trading in real financial instruments
• When we confirm your Order, a contract between you and us is concluded (an "Agreement")

Table of Contents

1. Eligible customers
2. Services are not regulated financial services
3. Order of Services
4. User Area and Trading Platform
5. Our services
6. FTMO Trader Program
7. Rules of Simulated Trading
8. FTMO Points
9. Use of the Website, Services and other Content
10. Disclaimer and indemnification
11. Breach of these Terms
12. Right to withdraw from the Agreement
13. Duration and termination of the Agreement
14. Technical issues, defective performance and complaints
15. Changes to these Terms
16. Your personal information and Simulated Trading information
17. Out-of-court consumer dispute resolution
18. Governing law and jurisdiction
19. Communication and notices
20. General
21. Definitions and interpretation

1. Eligible customers

1.1 You are only eligible to access the Services if:

1.1.1 Natural Person Requirements

• You are at least eighteen (18) years of age
• Not subject to restrictions based on nationality or residency as determined by Restricted Jurisdiction rules
• [Details available on Website]

1.1.2 Legal Entity Requirements

• Not established or incorporated in a Restricted Jurisdiction
• No registered office or place of business in a Restricted Jurisdiction
• Excluding company trusts established in any jurisdiction (unless beneficial owner is eligible under 1.1.1)

1.2 Additional Requirements

You must meet ALL of the following:

• Not subject to relevant international sanctions
• Not included on sanctions lists of:
  • European Union
  • Office of Foreign Assets Control
  • United Nations
  • Czech Republic
• No criminal record related to financial crime or terrorism
• Meet "know your customer" or "know your business" requirements

1.3 Business vs Consumer Status

If you provide business identification number, tax registration number, or state that you are a legal entity, you will NOT be considered a Consumer for the entire duration of the Agreement.

1.4 Representations and Obligations

• You may only access and use the Services in accordance with applicable law and these Terms
• You represent that you meet the eligibility criteria at the time of execution
• If you do not meet the eligibility criteria, the Agreement is not concluded
• If you cease to meet the eligibility criteria, you must notify us immediately

2. Services are not regulated financial services

2.1 Regulatory Status

• None of the Services are subject to laws regulating the financial sector
• We are NOT regulated by the Czech National Bank or similar authorities
• You will NOT receive regulatory protection associated with the financial sector

2.2 Not Financial Advice

None of the Services constitute:

• Financial advice
• Investment advice
• Legal advice
• Tax advice
• Recommendation to buy, sell or hold any financial product

2.3 No Trading Guidance

We do not give guidance, instructions, limitations or information about how you should perform simulated trades, EXCEPT for:

• Forbidden Trading Practices
• Risk Management Rules (see Section 7)

2.4 Independent Advice

You should obtain independent financial, legal or tax advice regarding your specific circumstances as appropriate.

3. Order of Services

3.1 Registration and User Area

• You can make an Order after registering to create your User Area
• During registration, Profile Credentials will be created by:
  • Filling out the registration form, OR
  • Utilising your third-party user profile
• You are responsible for protection of Profile Credentials

3.2 Selecting Options

When completing an Order you select:

• Initial Simulated Capital - the amount of simulated capital
• Options - other available options that modify the Services

The Options determine:

• Parameters for Trading Objectives of FTMO Challenge
• Parameters for subsequent Verification
• Apply to FTMO Account as well

Important: Once you select Options, you may NOT request to change them for that Order.

More information on Options available [here on Website].

3.3 Order Process

• Data entered in Order form can be reviewed and amended until you submit
• Order is finalized and binding with payment obligation by submitting the Order form
• You must provide all required information about yourself
• All data must be complete, true, accurate, not misleading and up to date
• You must immediately update data in User Area to reflect any changes

3.4 Data Responsibility

• We are under no obligation to verify the data you provide
• You represent that you have all rights and consents necessary to provide any data to us

3.5 FTMO Challenge Fee

The fee varies according to the Initial Simulated Capital you select.

More information on fees available [here on Website].

Note: Discounts and other benefits may not be combined, unless we expressly stipulate otherwise.

3.6 Payment Currency

• FTMO Challenge Fee is stated in EUR
• Can be paid in other currencies or cryptocurrencies listed on Website
• If you select payment currency other than EUR, we will convert the amount according to market exchange rate
• Payment total in your chosen currency will be displayed before you confirm Order
• If payment is made in a currency other than the one chosen, the amount will be converted according to your bank's or payment service provider's exchange rates

3.7 Payment Methods

You can pay via payment means offered on Website at time of payment.

Payment Processing:

• Credit/debit card or express payment method: payment made immediately
• Fee is considered paid when required amount is credited to our account
• If you do not pay on time, we may cancel your Order

3.8 Payment Responsibility

• You are responsible for all fees charged by us or the payment service provider
• You must ensure that the FTMO Challenge Fee is paid in full
• Fee is inclusive of sales tax we are obliged to pay

3.9 Tax Obligations

• You should consult your own tax advisor regarding your tax obligations
• We have no responsibility for your personal or business tax liabilities

3.10 Confirmation and Credentials

We will:

• Confirm receipt of your Order
• Provide Trading Platform Credentials after receiving payment (or without undue delay if no payment required)
• Make invoice available in User Area within 14 calendar days

3.11 Reinstatement After Suspension

If we previously adopted measures to prevent you from using our services and have now agreed to lift these measures, we may require you to pay our related expenses.

3.12 No Refunds

Unless expressly stated otherwise, once paid, you are NOT entitled to a refund of the FTMO Challenge Fee under any circumstances.

3.13 Multiple Orders

Subject to Section 3.14, you can place multiple Orders and each Order constitutes a separate Agreement.

3.14 Order Limitations

We reserve the right to limit the total number of Orders you can make:

3.14.1 Connected Clients

Total number of Orders may be limited if other clients connected to you are using the Services, specifically if you are:

• The ultimate beneficial owner of such client
• Member of top management or highest executive authority
• Employee or officer of such client

3.14.2 Unusually Large Number of Orders

If we determine (at our discretion, acting reasonably) that you place an unusually large number of Orders:

• We may notify you through User Area as protective precaution
• If behavior continues after notice, we may:
  • Suspend further Orders
  • Invoke a cool down period
• If unusual behavior relates to Forbidden Trading Practices, we may take actions set out in Sections 7, 11, and 12

3.15 No Transfer Between Products

Unless we grant exception:

• Initial Simulated Capital may NOT be transferred between products (individual Orders)
• May NOT be mutually combined
• You may NOT transfer or combine:
  • Performance
  • Service parameters
  • Data
  • Any other information between products

4. User Area and Trading Platform

4.1 Access to Services

Access to all Services will be through:

• User Area, OR
• Applications provided by us or third parties

4.2 Trading Platform Credentials

After we receive payment of FTMO Challenge Fee, we provide Trading Platform Credentials in the User Area.

4.3 Single User Area

• You can have ONLY ONE User Area
• All Services you order must be maintained in this User Area
• Profile Credentials are linked to a single email address which may NOT be changed after registration

4.4 Credential Protection

• Access to User Area and Trading Platform is protected by Profile Credentials and Trading Platform Credentials
• You must NOT share these with any third party
• You are responsible for all activities performed through User Area or Trading Platform

4.5 Cancellation of User Area

You may request cancellation at any time by sending email to us.

Consequences:

• This right survives termination of Agreement
• Considered a termination of ALL Agreements between you and us
• You are no longer entitled to use Services or access User Area and Trading Platform
• NOT entitled to any refund of fees already paid or costs incurred

4.6 Creating New User Area

If you previously had a User Area which was cancelled and want to create new one:

• Send email request to us
• We are under no obligation to accommodate such requests
• Will do so at our sole discretion

4.7 Service Availability

Services may be temporarily unavailable due to:

• Maintenance
• Upgrades
• Other reasons

Your Obligations:

• You are obliged to regularly follow our updates regarding:
  • Maintenances
  • Holidays
  • Other developments impacting trading hours and availability
• We generally release updates weekly or as needed

4.8 Technical Requirements

To use the Services, you must possess:

• Appropriate technical equipment
• Software (including third-party software)
• At your own risk and expense

Important Notes:

• Limited license to certain software provided by us or FTMO Group member
• Services are compatible with technical and software equipment normally used with services of this type
• Website is accessible from most commonly used web browsers
• Internet access, equipment purchase, web browser and updates are at your own risk and expense
• We do NOT warrant that Services will be compatible with any specific equipment or software

4.9 Third-Party Software

Operators of third-party software, applications or programs are distinct from us.

Third-Party Terms:

• Their own terms and conditions and privacy policies apply
• You should read such terms before making an Order
• By using Trading Platform or other third-party software, you agree to those terms
• We have NO responsibility or liability for your use of third-party software

5. Our services

5.1 Main Purpose

Provide you with educational experience to help develop your skills as a trader and evaluate your performance.

5.2 Simulated Trading

After registration, you may access Trading Platform to perform Simulated Trading.

5.3 Nature of Simulated Trading

Simulated Trading simulates trading on financial markets:

• Information and market data from real financial markets is used ONLY to reproduce market conditions
• NO actual trading is taking place
• NO execution of trades in financial markets

You acknowledge that:

• Simulated Trading is purely fictional
• Trades are simulated and NOT in real financial instruments
• Amount shown as capital has NO monetary value
• You will NOT be paid any remuneration or profits based on results of Simulated Trading in Evaluation Process

5.4 Modes of Simulated Trading

You may participate in:

5.4.1 Free Trial

5.4.2 Evaluation Process

Two parts:

• (a) FTMO Challenge
• (b) Verification

5.5 Services Included

As part of Simulated Trading, you have access to (scope may differ by Mode):

5.5.1 Analytical Tools and Educational Materials

5.5.2 Access to User Area

5.5.3 Other Ancillary Services

• Through User Area
• Applications provided by us or third parties

5.6 Service Modifications

We reserve the right to modify, change, replace, add, or remove any elements and functions of Services at any time without being obliged to pay compensation.

5.7 Free Trial - Overview

You may use certain Services within limited scope and for limited period free of charge.

5.8 Free Trial - Limitations

• Only ONE active Free Trial permitted at a time
• We may suspend or limit Free Trial at any time at our sole discretion
• On expiry, access to relevant Services will no longer be possible

5.9 Free Trial - No Entitlements

Completing Free Trial does NOT entitle you to:

• Access any other Services
• Use Free Trial Services beyond Free Trial period

5.10 Free Trial - Disclaimers

• We make NO warranties or representations relating to Services in Free Trial
• We have NO liability arising out of your use of Services during Free Trial

5.11 Evaluation Process Overview

The Evaluation Process comprises two stages:

1. FTMO Challenge
2. Verification

Passing BOTH stages are prerequisites to:

• Applying for FTMO Account
• Becoming participant of FTMO Trader Program (see Section 6)

5.12 FTMO Challenge - Requirements

Activation

• You activate FTMO Challenge by opening first simulated trade on Trading Platform
• If you do NOT activate within 30 calendar days of date made available, access will be suspended
• You can request renewal within 6 months of suspension
• Otherwise we terminate Agreement without refund

Success Criteria

To successfully pass, you must:

5.12.1 Fulfil all Trading Objectives listed [here on Website] under "FTMO Challenge"

5.12.2 NOT violate these Terms, particularly Rules of Simulated Trading (Section 7)

5.12.3 Ensure aggregate Initial Simulated Capital on all accounts (held by you or affiliated parties) does NOT exceed USD 400,000

5.13 FTMO Challenge - Evaluation

• We have NO obligation to evaluate if you have not closed all simulated trades and pending orders
• Once we evaluate as successful, we make Verification available free of charge by providing Trading Platform Credentials
• If any condition under 5.12 is breached, we evaluate as unsuccessful

5.14 Verification - Advancement

If you successfully pass FTMO Challenge, you may advance to Verification stage.

5.15 Verification - Purpose

We assess consistency of your Simulated Trading by measuring performance against Trading Objectives for Verification (different from FTMO Challenge objectives).

5.16 Verification - Activation

• You activate by opening first simulated trade on Trading Platform
• If you do NOT activate within 30 calendar days of receiving access, your access will be suspended
• You can request renewal within 6 months of suspension
• Otherwise we terminate Agreement

5.17 Verification - Requirements

To successfully pass, you must:

5.17.1 Fulfil all Trading Objectives listed [here on Website] under "Verification"

5.17.2 NOT violate these Terms, particularly Rules of Simulated Trading (Section 7)

5.17.3 Ensure aggregate Initial Simulated Capital on all accounts (held by you or affiliated parties) does NOT exceed USD 400,000

5.18 Verification - Evaluation

We have NO obligation to evaluate if you have not closed all simulated trades and pending orders.

5.19 Verification - Outcome

• Once we evaluate as successful, we recommend you as candidate for FTMO Trader Program
• This does NOT guarantee acceptance into FTMO Trader Program
• We are NOT responsible for you not being admitted for any reason
• If any condition under 5.17 is breached, we evaluate as unsuccessful

6. FTMO Trader Program

6.1 Program Offer

If you successfully complete Evaluation Process:

• We inform FTMO Trading Global s.r.o. ("FTMO Trading")
• FTMO Trading may offer you contract to participate in FTMO Trader Program
• Governed by FTMO Account Terms and Conditions
• You gain access to FTMO Account
• May receive reward for data you generate in FTMO Account
• Offer may be time-limited

6.2 Separate Agreement

• Terms, conditions, and agreement are solely between you and FTMO Trading
• You will be advised to read documents carefully before agreeing
• You acknowledge and agree that your personal data will be shared with FTMO Trading

6.3 Program Availability Restrictions

FTMO Trader Program may NOT be available if:

(a) Capital Limit: Providing account would result in exceeding USD 400,000 as maximum total sum of Initial Simulated Capital under all Agreements and contractual relationship with FTMO Trading

(b) Invalid Information: Information provided for "know your customer", "know your business" or similar identification procedures was found to be incorrect, invalid, misleading or falsified

Note: Total sum calculated in aggregate per client, per strategy and per ultimate beneficial owner or executive of another client or legal entity.

7. Rules of Simulated Trading

7.1 General Rule

During Simulated Trading, you may perform simulated trades UNLESS these constitute Forbidden Trading Practices.

You must follow:

• Good market practice
• Market standard risk management rules (Risk Management Rules in Sections 7.4 and 7.5)

Purpose: Ensure simulated trades are:

• Replicable with same or highly similar execution conditions
• In typical market behaviour
• NOT designed to circumvent or 'game' our offering

Additional Restrictions: May be imposed by third parties who provide Trading Platform or trading conditions.

7.2 Personal Use Only

Services are for your personal use ONLY. You personally can access Services and perform simulated trades.

You will NOT:

7.2.1 Allow access to Simulated Trading on any FTMO Challenge and Verification Accounts or related data by any third party, nor engage or cooperate with any third party to have them perform simulated trades for you or in coordination with you

7.2.2 Access FTMO Challenge and Verification Accounts of any other person, simulated trade on behalf of any other person or in coordination with such person, or perform any account management or similar services

7.2.3 If you are a legal entity, share access to Services (including Trading Platform) with your employees EXCEPT members of top management or highest executive authority

7.3 Forbidden Trading Practices

Definition

You must NOT engage in any Simulated Trading which involves Forbidden Trading Practices.

• List of Forbidden Trading Practices available [here on Website]
• You MUST familiarize yourself with these practices
• We reserve right to determine (at our discretion) whether certain simulated trades, practices, strategies, or situations qualify as Forbidden Trading Practice
• We may update the list from time to time
• We may impose restrictions on Trading Platform use if we reasonably suspect involvement in Forbidden Trading Practice

7.4 Risk Management Rules - Purpose

A fundamental aspect of our mission is to:

• Educate traders
• Enhance skills
• Cultivate responsible trading habits
• Maintain secure environment for Simulated Trading

We retain discretion to implement measures we consider appropriate to prevent:

• Activities analogous to gambling
• Activities unsafe for continuation of business
• Any conduct misaligned with our mission and values

7.5 Risk Management Rules - Requirements

When using Services, you must abide by market standard risk management rules for trading on financial markets.

Definition: Defined by us at our discretion (acting reasonably) to ensure:

• Activity is NOT designed to circumvent our rules
• Amounts to genuine Simulated Trading strategies

Genuine Strategies: Strategies using risk management rules a reasonable person would apply when trading on financial markets with their own money.

Market Standard Risk Management Rules Include Avoiding:

7.5.1 Opening substantially larger position sizes compared to your other simulated trades on any of your accounts

7.5.2 Opening substantially smaller or larger number of positions compared to your other simulated trades, regardless of which accounts are concerned

7.5.3 Undertaking repeated simulated trading activity that results in higher Risk per Trade Idea, thereby exposing your simulated account to cumulative exposure in specific symbol or correlated symbols

7.6 Consequences of Violations

If (acting reasonably) we determine you have engaged in Simulated Trading involving Forbidden Trading Practices or breach of Risk Management Rules, we may at our sole discretion:

7.6.1 Consider it a failure to meet Trading Objectives of FTMO Challenge or Verification

7.6.2 Cancel one or more simulated trades or remove transactions that violate Rules of Simulated Trading from trading history and/or not count their results in profits/losses

7.6.3 Immediately cancel all Services (including access to User Area and Trading Platform), and subsequently terminate any Agreements with immediate effect pursuant to Section 13.2.2

7.6.4 Inform FTMO Trading who may take applicable steps under FTMO Account Terms and Conditions, including:

• Cancellation of all FTMO Accounts
• Cancellation of rewards
• Termination of respective agreements

7.6.5 Reduce offered leverage on any or all accounts/simulated trades

7.6.6 Enforce limitation on Risk per Trade Idea to maximum limit we determine (acting reasonably) as percentage of Initial Simulated Capital, which must not be exceeded in terms of realised or unrealised loss (drawdown) on any single simulated trade or combination of simulated trades out of one trade idea

7.6.7 Enforce limitation on volume of any specific symbol or asset class when simulated trading

7.6.8 Impose restrictions on use of Trading Platform

7.6.9 Introduce any other additional measures we deem necessary, advisable or adequate to ensure Simulated Trading activity reflects long term sustainability and is NOT aimed at mere exploitation of our model (including temporary or permanent consistency measures)

7.7 Notification

• We will endeavour to notify you of any action we take
• However, we are NOT required to notify you before taking such action

7.8 Multiple Account Violations

If Forbidden Trading Practices are executed on:

• One or more FTMO Challenge or Verification Accounts
• Accounts of various related customers
• By combining trading through FTMO Challenge and Verification Accounts and FTMO Accounts

Then we are entitled to:

• Cancel all Services
• Terminate all Agreements relating to ALL FTMO Challenge and Verification Accounts you have, with immediate effect
• Apply other measures in Section 7.6 in respect of all involved accounts

7.9 No Compensation

• We are NOT obliged to provide compensation if we take action in accordance with Section 7
• You are NOT entitled to refund of FTMO Challenge Fee
• We may adopt measures to prevent you from using our services in the future

8. FTMO Points

8.1 How to Obtain FTMO Points

When selecting method for refund of previously purchased FTMO Challenge Fee, we may (at our sole discretion) allow you the option to purchase FTMO Points as form of refund.

FTMO Points may also be provided to you as:

• Reward by FTMO Trading in FTMO Trader Program (Section 6)
• Reward by us pursuant to FTMO Affiliate Program Terms and Conditions
• Special promotional campaigns

8.2 Value

The value of one FTMO Point equals EUR 1.00.

8.3 Usage

• FTMO Points may be used EXCLUSIVELY to purchase services and products from us
• If you select currency other than EUR, the amount will be converted at market exchange rate we derive from current market rates
• FTMO Points canNOT be exchanged for cash or other monetary value

8.4 Overview and History

You can access overview of purchased FTMO Points in User Area:

• Current number of FTMO Points available
• History of FTMO Points

8.5 Expiration Date

FTMO Points have expiration date, which will be:

• Shown at moment of purchase
• Displayed in User Area

8.6 Application Order

FTMO Points will be applied to your purchase in following order:

1. First: FTMO Points purchased with refund for FTMO Challenge or provided as reward by FTMO Trading in FTMO Trader Program or by us pursuant to FTMO Affiliate Program Terms and Conditions

2. Second: FTMO Points received as part of promotional campaign

8.7 Withdrawal from Contract

In event of withdrawal from contract for purchase of any products/services in which FTMO Points were used, we will return relevant part of purchase price in form of FTMO Points.

8.8 Tax Responsibility

• You are solely responsible and liable for payment of any and all taxes upon redemption of FTMO Points
• This includes all federal and state and local income, payroll taxes and any other taxes, levies or fees under applicable laws
• You acknowledge and agree that we are NOT liable for any such obligations

9. Use of the Website, Services and other Content

9.1 Legal Protection

All Content is subject to legal protection pursuant to copyright laws and other laws and regulations and is our or our licensor's property.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, non-assignable, non-passable, and revocable permission to use Content for purpose of using Services for your personal use in accordance with these Terms.

Important:

• Content is NOT sold or otherwise transferred to you
• Remains our property or our licensor's property
• Any misuse will result in:
  • Termination of Agreement (Section 13)
  • Liability under applicable law outside terms of Agreement

9.3 Trademarks and Logos

All trademarks, logos, trade names, and other designations displayed on, through or in connection with Services are our property or our licensor's property.

We do NOT grant you any authorization to use them.

9.4 Limited Rights

• Except for rights expressly set out in these Terms, we do NOT grant you any other rights relating to Services and Content
• You may ONLY use Services and Content as expressly permitted in these Terms

9.5 Prohibited Activities

When accessing Services and Content, you agree that you will NOT:

9.4.1 Use any tools that may adversely affect operation of Website, Services or Content, or that would be intended to take advantage of errors, bugs or other deficiencies

9.4.2 Circumvent geographical restrictions of availability or any other technical restrictions

9.4.3 Make copies or back-ups of Website, Services or Content

9.4.4 Reverse-engineer, decompile, disassemble or otherwise modify Website, Services or Content

9.4.5 Sell, rent, lend, license, distribute, reproduce, spread, stream, broadcast or use Website, Services or Content otherwise than as expressly permitted in these Terms

9.4.6 Use automated means to view, display or collect information available through Website, Services or Content

9.4.7 Use any other tools or means the use of which could cause any damage to us, Website, Services or Content

9.6 Shared Payment Information

You must inform us if you use same payment channel or payment component details (such as debit/credit card, external wallet, crypto address) or same device (computer, mobile phone, tablet) for accessing Services with any other user of our Services.

10. Disclaimer and indemnification

10.1 "As Is" Disclaimer

Services, Website and Content are provided "AS IS".

We hereby disclaim, to fullest extent permitted by law:

• Any statutory, contractual, express and implied warranties of any kind
• Including any warranty of quality, merchantability, fitness for particular purpose or non-infringement of any rights

No Guarantees:

• We do NOT provide any guarantee for quality of Services
• We make NO express or implied representations that Services (including Trading Platform and Website) will:
  • Meet your or any other person's requirements
  • Be compatible with any software, system or other services
  • Be accurate, complete, free of errors
  • Be fully accessible at all times

10.2 Limitation of Responsibility

To fullest extent permitted by law, we are NOT responsible for:

10.2.1 Damages Any harm, including any direct, indirect or consequential damage, including:

• Lost income or profit
• Loss of data
• Personal or other non-monetary harm
• Property damage

Caused as result of:

• Use of Services
• Reliance on any instrument, functionality, information or content available in connection with use of Services or elsewhere on Website

10.2.2 Force Majeure Our failure to provide Services if that failure occurs due to:

• Technical or operational reasons beyond our control
• Any crisis or imminent crisis
• Natural disaster, war, insurrection, pandemic
• Threat to large number of people
• Other force majeure events
• Prevention from providing Services as result of obligations imposed by law or decision of court/tribunal/public authority

10.2.3 Third-Party Content

• Any products, services, applications or other third-party content that you use in connection with Services
• We do NOT make any express or implied representations as to compatibility of Services with any such third-party content

10.2.4 Trading Platform

• Trading Platform and any information displayed on it (all provided by third party)
• Any interruptions, delays or inaccuracies in market or statistical data displayed through Trading Platform
• Instruments accessible within Services or otherwise in connection with Trading Platform

10.2.5 External Trading Activities Trading or other investment activities performed by you outside of your relationship with us (for example, using data or information from User Area, Trading Platform, or otherwise related to Services in real trading on financial markets)

10.3 Liability Limitation

In case our liability is inferred in connection with operation of Website or provision of Services by court/tribunal/any other public authority with competent jurisdiction over us, this liability will be LIMITED to amount corresponding to FTMO Challenge Fee you have paid for Services in connection with which you have incurred the loss.

10.4 Consumer Law Protection

Nothing in these Terms is intended to:

• Exclude, restrict or modify application of any implied condition or warranty
• Exclude any provision, exercise of any right or remedy, or imposition of any liability under Czech consumer law provisions or any other statute where to do so would contravene that statute
• Cause any provision of these terms to be void

10.5 Indemnification

You shall indemnify, hold harmless, and (at our option) defend us from and against any and all losses, damages, liabilities and costs (including reasonable attorneys' fees) resulting from any third-party claim, suit, action or proceeding ("Third-Party Claim") that:

(a) Intellectual Property Claims: Services or Website, or any use thereof, infringes or misappropriates such third-party's intellectual property rights or other proprietary rights

(b) Your Actions: Any Third-Party Claims based on your:

• (i) Negligence or wilful misconduct
• (ii) Use of Services or Website in manner not authorized by these Terms
• (iii) Use of Services or Website in combination with data, software, hardware, equipment, or technology not provided by us or authorized by us in writing
• (iv) Modifications to Services or Website not made by us

Settlement and Defense:

• You may NOT settle any Third-Party Claim against us unless we consent to such settlement
• We will have right, at our option, to defend ourself against any such Third-Party Claim or to participate in defence thereof by counsel of our own choice

Survival: To fullest extent permitted by law, indemnity provided in this Section 10.5 shall survive termination of Agreement.

11. Breach of these Terms

11.1 Restriction of Services

We may prevent you from:

• Ordering further Services
• Restrict your access to existing Services (including User Area and Trading Platform)
• Without any prior notice

If you breach any provision of these Terms.

11.2 Termination for Serious Breach

If you breach:

• Section 1 (Eligible customers)
• Section 3.4
• Section 7 (Rules of Simulated Trading)
• Section 9 (Use of Website, Services and other Content)
• Or act in manner that may damage our reputation (including after termination of Agreement)

We will:

• Terminate one or more Agreements
• You will lose access to Services
• We may adopt measures to prevent you from using our services in the future

11.3 No Compensation

We are NOT obliged to provide you with any compensation in cases set out in Section 11.1.

12. Right to withdraw from the Agreement

12.1 Consumer Withdrawal Right

If you are a Consumer, you have right to withdraw from Agreement relating to individual Order:

• Without giving reason
• During 14 calendar-day period following execution of such Agreement

IMPORTANT LIMITATION: With respect to FTMO Challenge, you may NOT withdraw from Agreement after you start using Service purchased under respective Order.

Therefore, your withdrawal right applies ONLY before you open your first simulated trade on Trading Platform and activate FTMO Challenge.

Consent by Action: When you open first simulated trade on Trading Platform during 14 calendar-day period following execution of Agreement, you express your consent that Services under particular Order are to be provided in full and will cause you to LOSE your right to withdraw from Agreement.

Retaining Withdrawal Right: If you wish to retain your right to withdraw from Agreement, avoid opening your first simulated trade on Trading Platform during 14 calendar-day period after conclusion of Agreement.

12.2 Withdrawal Process

• You must send withdrawal from Agreement to us by email within specified time limit
• You can use template form available [here on Website]
• We will confirm receipt of form without undue delay
• We will refund FTMO Challenge Fee and any other payment you made to us no later than 14 calendar-days after withdrawal from Agreement in same manner in which you made payment

13. Duration and termination of the Agreement

13.1 Agreement Duration

Agreement is concluded for definite period until FTMO Challenge or Verification is:

• Successfully passed, OR
• Failed

In accordance with Section 5 (Our services).

13.2 Early Termination

Agreement may be terminated early in following cases:

13.2.1 Automatic Termination (Immediate Effect)

(a) If you reject a Modification as set out in Section 15.1

(b) Upon your death or, in case of legal entities, filing for bankruptcy, winding up, dissolution or liquidation

(c) If your registration on Website is duplicative

13.2.2 We May Terminate (Immediate Effect)

(a) If you do not meet criteria set out in Section 1 (Eligible customers)

(b) If you do not pay FTMO Challenge Fee as set out in Section 3 (Order of Services)

(c) Due to your inactivity as set out in Sections 5.11 and 5.16

(d) If you breach rules regarding personal use of Services set out in Section 7.2, including in any FTMO Account Agreement, as determined by us before or during your participation in FTMO Trader Program

(e) If access to User Area is terminated

(f) If you engage in Forbidden Trading Practices as set out in Sections 7.6 to 7.9, including on any FTMO Account as notified to us by FTMO Trading

(g) If we determine (acting reasonably) that provision of Services under Agreement would adversely affect our ability to comply with our legal obligations or orders/decisions of any court, tribunal or public authority

(h) As result of your breach of these Terms as set out in Section 11 (Breach of these Terms)

(i) As result of change to these Terms as set out in Section 15 (Changes to these Terms)

13.2.3 Termination Due to Prolonged Inactivity

We reserve right to terminate Agreement with you in respect of FTMO Challenge and Verification Account in case of prolonged inactivity.

Prolonged Inactivity Defined:

(a) You do NOT open at least one simulated trade on Trading Platform for period of 30 consecutive calendar days

OR

(b) You maintain loss in FTMO Challenge or Verification Account in amount between 8% and 10% (included) of Initial Simulated Capital for period longer than 30 calendar days, whereas:

• (i) Performing simulated trades designed to circumvent this rule will be deemed to fulfil this condition
• (ii) Circumventing means performing simulated trades not consistent with your previous Simulated Trading pattern

13.2.4 Termination Without Cause

Either party may terminate Agreement without cause by serving written notice at least 14 calendar days in advance on other party.

13.3 Effect of Termination

If Agreement is terminated, all Services provided under such Agreement are terminated.

13.4 Survival Clauses

Notwithstanding any other provision of these Terms, following Clauses will survive termination of Agreement:

• Section 8 (FTMO Points)
• Section 9 (Use of Website, Services and other Content)
• Section 10 (Disclaimer and indemnification)
• Section 16 (Your personal information and Simulated Trading information)

13.5 No Compensation

We are NOT obliged to provide you with any compensation if we exercise our rights set out in Section 13.2.

14. Technical issues, defective performance and complaints

14.1 Reporting Technical Issues

If you encounter any technical issue or defect of Services:

• You agree to report them at your earliest convenience
• Use forms available [here on Website] or contact us using methods listed [here on Website]
• Include:
  • Account identified
  • Description of issue
  • Date and time

Important Warning: If you proceed to perform new simulated trades after observing technical issue without receiving response from our team, you may be deemed fully responsible for outcome of such simulated trades, even if these were affected by identified technical issue.

14.2 AI Tools Notice

You acknowledge that we use tools utilising artificial intelligence for various tasks related to Services, including by our technical support team.

14.3 Defective Performance Rights

If Services do not correspond to what was agreed or Services have not been provided to you, you can exercise your rights from defective performance.

When exercising rights from defective performance, you may ONLY request that we:

• Remedy the defect, OR
• Provide you with reasonable discount

If defect canNOT be remedied, you can:

• Withdraw from each affected Agreement, OR
• Claim reasonable discount

14.4 Filing Complaints

If you have any complaints or suggestions, we will be happy to discuss them directly with you.

Process:

• File complaint by sending email to us
• We will try to resolve any complaint as soon as possible, however no later than within 30 calendar days
• We will confirm receipt and settlement to you in writing

Consumer Rights: If we do NOT deal with complaint in time, in case you are Consumer who is EU resident, you have right to:

• Withdraw from relevant Agreement, OR
• Claim reasonable discount

14.5 Unjustifiable Complaints

Acting reasonably, we are entitled to:

• Stop providing any of Services to you
• Refuse any future provision of any Services

If you:

• Lodge complaint regarding fee paid which we deem to be unjustifiable, OR
• Dispute FTMO Challenge Fee with your bank or payment service provider (for example through chargeback services, dispute services, or similar), on basis of which annulment, cancellation or refund of fee or any part thereof is requested

15. Changes to these Terms

15.1 Right to Amend

We may amend these Terms in the future (each such amendment a "Modification").

Notification Process:

• We will send you notice of any Modification at least 7 calendar days before change is effective
• Via User Area or by email
• Your continued use of Services will constitute acceptance of Modification

Rejection Right:

• If you do NOT agree with Modification, you are entitled to reject it by email no later than on last business day before such changes take effect
• In such case, all Agreements will be automatically terminated
• We are NOT obliged to pay any compensation to you in case of any Modification

15.2 Beneficial Changes

If Modification offers you:

• New service or other additional functionalities, OR
• Change is solely to your advantage

We can inform you about this change:

• Less than 7 calendar days before effective date of such change
• But no later than day before its effectiveness

15.3 Reasons for Amendments

We may amend these Terms to, among other things:

15.3.1 Introduce new services or products or amend existing services or products

15.3.2 Reflect legal or regulatory requirements applicable to us or Services

15.3.3 Make these Terms easier to understand and more helpful

15.3.4 Adjust the way our services are provided, particularly due to technological developments or changes in background processes

15.3.5 Reflect changes in cost of offering Services

16. Your personal information and Simulated Trading information

16.1 Personal Data Processing

When providing Services, we will process your personal data in accordance with Privacy Policy (which may be updated from time to time).

16.2 Legal Entity Data Collection

If you are legal entity, we may collect personal data with respect to your employees, officers or representatives from you.

In such case, you represent that you:

• Have authority to provide such information to us
• Have provided them with our Privacy Policy

16.3 Simulated Trading Information

You acknowledge that while providing Services, we have access to information about simulated trades that you perform on Trading Platform.

Your Consent: You consent to:

• Us sharing this information with other members of FTMO Group
• Us and other members of FTMO Group using this information including (without limitation) in connection with our or their trading in financial products or to improve ours or their services, at our or their sole discretion
• Processing and analysing this information, including by automated means

Important Notes:

• Information about simulated trades that we share, use, process or analyse is ALWAYS anonymised
• You agree that these activities may be performed automatically without any further consent or consultation on your part
• You agree that you have NO right or entitlement to any benefit in connection with use of such data by us or another member of FTMO Group
• We are NOT obliged to provide you with any information relating to our specific use of such information
• Your consent survives termination of Agreement

16.4 Survival After Termination

Termination of Agreement does NOT affect processing and use of any personal data or Simulated Trading information obtained prior to termination.

17. Out-of-court consumer dispute resolution

17.1 Dispute Resolution (EU Consumers Only)

This Section applies ONLY to Consumer who is EU resident.

Responsible Authority: Czech Trade Inspection Authority (Česká obchodní inspekce)

• Registered Office: Štěpánská 567/15, 120 00 Prague 2, Czech Republic
• Identification No.: 000 20 869
• Website: https://www.coi.cz/en/information-about-adr/

Online Dispute Resolution: You can also use platform at following website to resolve disputes online: https://www.ec.europa.eu/consumers/odr

Requirements:

• Such disputes may be initiated provided that you and we did NOT manage to resolve dispute directly
• Proceedings may be commenced ONLY within one year after you contacted us with respect to disputed right for first time

18. Governing law and jurisdiction

18.1 Governing Law

Agreement, including these Terms, and any Services provided thereunder and any non-contractual obligations arising under Agreement are governed by laws of Czech Republic.

18.2 Jurisdiction

Without prejudice to Section 17 (Out-of-court consumer dispute resolution), courts in Czech Republic have local jurisdiction to settle any dispute arising under or in connection with Agreement (including dispute relating to existence, validity or termination of Agreement).

19. Communication and notices

19.1 Electronic Communication

We will generally communicate with you and give you notices in connection with provision of Services electronically:

• Via User Area, OR
• To email address which you have registered with us

Important Notes:

• You may NOT change email address after registration
• You consent to us providing any notices or documents which we are required to provide under applicable law in this manner
• Such communication is considered written communication
• Delivered when we have sent it to your registered email address or when it has been added to User Area

Your Responsibility: You are responsible for ensuring that your email address is accessible to you for purpose of receiving communications from us.

19.2 Your Communication to Us

Please use methods listed [here on Website] for all communication regarding this Agreement or Services.

In case of any technical issues or defects of Program or Services, you may use forms available [here on Website].

We will consider notice or communication to be received when it is actually delivered to our designated email address or through other specified communication forms.

20. General

20.1 Consumer Code of Conduct

We have NOT adopted any consumer code of conduct.

20.2 Language

Agreement is concluded in English language.

By entering into Agreement and accepting Services, you confirm that you:

• Understand English language
• Agree to communicate with us in English language for all purposes arising under Agreement (including submitting and resolving any issues you raise)

20.3 Agreement Archive

We archive Agreement in electronic form.

A copy of Agreement, including these Terms and your Orders, are available in User Area.

20.4 Entire Agreement

Agreement, together with any other documents incorporated herein by reference, constitutes sole and entire agreement between you and us with respect to subject matter of this Agreement.

It supersedes all prior and contemporaneous:

• Understandings
• Agreements
• Representations and warranties (both written and oral, whether express or implied)

With respect to such subject matter.

20.5 Conflict Resolution

In event of conflict between wording of main text of these Terms and any document referred to in these Terms, main text of these Terms shall prevail.

20.6 Assignment by Us

You agree that we may:

• Assign or transfer Agreement, any part thereof or any individual obligations or rights arising therefrom to third party
• Agree with third party on any assumption of our debts and obligations under Agreement
• At any time and at our sole discretion

20.7 No Assignment by You

You may NOT transfer Agreement, any part thereof or any individual obligations or rights arising therefrom to third party without our prior written consent.

20.8 Severability

If at any time any provision of Agreement is or becomes void, illegal, invalid, ineffective or unenforceable in any respect, it will NOT affect validity, effectiveness and enforceability of remaining provisions of Agreement.

Any such void, illegal, invalid, ineffective or unenforceable provision of Agreement will be replaced by incorporation of provision which:

• Best achieves commercial effect that we intended thereby
• Is valid, effective and enforceable

20.9 Force Majeure

In no event shall we be liable to you, or be deemed to have breached this Agreement, for any failure or delay in performing our obligations under this Agreement, if and to extent such failure or delay is caused by any circumstances beyond our reasonable control, including but not limited to:

• Acts of God
• Flood, fire, earthquake, explosion
• War, terrorism, invasion
• Riot or other civil unrest
• Strikes, labour stoppages or slowdowns or other industrial disturbances
• Passage of law or any action taken by governmental or public authority, including imposing embargo

20.10 Custom and Practice

No past or future practice established between parties and no custom maintained in general or in industry relating to subject-matter of performance, which is NOT expressly referred to in Agreement, will:

• Be applied
• Derive any rights and obligations for parties
• Be taken into account in interpretation of manifestations of will of parties

20.11 Injunctive Relief

Each of us acknowledges and agrees that breach or threatened breach by such party of any of its obligations under Section 9.4 would cause other Party irreparable harm for which monetary damages would NOT be adequate remedy.

Therefore, in event of such breach or threatened breach, other Party will be entitled to:

• Injunction
• Specific performance
• Any other relief that may be available from any court

Such remedies are NOT exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.

20.12 No Waiver

No failure to exercise, or any delay in exercising, on our part, any right under Agreement will operate as waiver, nor will any single or partial exercise of any right prevent any further or other exercise or exercise of any other right.

20.13 Fair Dealing

Both you and we undertake to:

• Act in accordance with principles of fair dealing in performance of Agreement and in mutual negotiations
• Not damage each other's reputation and legitimate interests
• Work in good faith to resolve any possible disagreements or disputes in accordance with Agreement and applicable law

20.14 Risk Acceptance

Prior to conclusion of Agreement and acceptance of Terms, both parties to Agreement have carefully assessed possible risks arising from them and accept those risks.

21. Definitions and interpretation

21.1 Defined Terms

Agreement The contract between you and us which is concluded when we confirm your Order as set out in introductory provisions to these Terms.

Consumer Any natural person who is acting for purposes which are outside their trade, business, craft, or profession.

Content The Website and all the Services, including User Area, their appearance and all applications, data, information, multimedia elements such as texts, drawings, graphics, design, icons, images, audio and video samples and other content that may form Services, and includes any such content located on social networks of us or any other member of FTMO Group.

Forbidden Trading Practices Trading practices, strategies or situations specified on Website (as updated from time to time) which are strictly forbidden while using our services and which are more detailed in Section 7.3.

Free Trial The option to use certain Services within limited scope and for limited period free of charge as set out in Sections 5.7 to 5.8.

FTMO Account An account for Simulated Trading which relates to FTMO Trader Program provided by FTMO Trading.

FTMO Challenge and Verification Account The simulated trading accounts related to educational trading courses provided to you as part of Services by us.

FTMO Challenge Fee The fee for FTMO Challenge which varies according to Options.

FTMO Group FTMO Evaluation, FTMO Trading and their respective affiliates.

FTMO Trader Program The program offered by FTMO Trading governed by FTMO Account Terms and Conditions whereby you gain access to FTMO Account and may receive reward for data you generate in your FTMO Account.

FTMO Trading FTMO Trading Global s.r.o., company established and existing under laws of Czech Republic, with its registered office at Purkyňova 2121/3, Nové Město, 110 00 Prague 1, Czech Republic, Identification No.: 094 18 415.

Initial Simulated Capital A simulated amount that you have chosen when selecting option of FTMO Challenge and which you will use to perform Simulated Trading.

Modification Our right to modify, change, replace, add, or remove any elements and functions of Services at any time by amendment to these Terms as set out in Section 15 (Changes to these Terms).

Options The options you select when completing Order as set out in Section 3.2.

Order An order of FTMO Challenge and other Services which you make on Website by completing and submitting relevant form.

Profile Credentials The login credentials for access to User Area created during registration.

Restricted Jurisdictions The countries where we do not provide Services and from which we do not accept citizens or residents as customers as determined by us at our discretion. Current list available [here on Website] and may be updated from time to time.

Risk Management Rules Good market standard rules and practices for trading on financial markets set out in Sections 7.4 and 7.5.

Risk per Trade Idea The total exposure in specific symbol (or correlated symbols) on your account during given moment or within specific time period, measured as percentage of your initial Simulated Capital, whereas associated risk is determined by maximum drawdown of realised or unrealised loss of positions linked to same trade idea.

Services Our services which we enable you to access through Website and which are further described in Section 5 (Our services).

Simulated Trading Activity that simulates trading on financial markets you perform on Website, in which information and market data (price quotes) from real financial markets as provided by our liquidity providers is used only to reproduce market conditions, no actual trading is taking place and there is no execution of trades in financial markets. Also referred to as 'demo trading' in marketing materials and Website.

Terms These FTMO General Terms and Conditions.

Trading Objectives The requirements that we set and that you must meet before you can advance from FTMO Challenge to Verification and from Verification to participant of FTMO Trader Program. They are set out on Website and may be updated from time to time.

Trading Platform An electronic interface provided by third party in which you perform Simulated Trading.

Trading Platform Credentials The login credentials for access to Trading Platform shared with you after receiving payment of FTMO Challenge Fee.

User Area The user interface located on Website. Also referred to as 'Client Area' in marketing materials and Website.

we FTMO Evaluation.

Website The website ftmo.com.

21.2 Currency Equivalents

If we use currency in these Terms, equivalent in different currency applies as well.

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